HP Warranty Packet Services

HP is one of the largest partners in Turkey, Artı & Artı, all products are being given support by HP, HP Warranty Packs (Care Pack) warranty when purchasing products with interchangeable can be expanded or extended. In the event of failure of HP products, HP ServiceOne the Expert Partner with the advantage of being able to offer the service to HP customers itself. In this way, all the minimum in costs and can prolong the life of the HP product in Turkey to be used to the maximum term.

HP Warranty Packets;

Extending standard warranties and/or service level,
Providing additional support and availability levels,
By providing stable support for all hardware technologies and standardized geography, it is a defined service portfolio.

Call us, let us carry out the warranty appraisal of your HP branded products free of charge!

Especially in HP-branded products, the discovery of the product serial number, selection of appropriate service levels can be offered as the preferred service within the scope of the services received in the process and plus technology plus the necessary support. Artı & Artı provides this services to its customers free of charge, so that companies can see all model and serial numbers of inventory with critical duties in the systems rooms in particular, their warranty conditions, their end of warranty dates, suitable contract options, risks, analysis and costs in detail.

Whatever the Product
Get support from HP!

Room equipment for other brands of non-HP systems extend the warranty period under the name HP multivendor service, you can make new contracts with expanded service levels. This allows you to benefit from the privileges of HP Professional Services for all your products.

HP Service Levels

	NBD(Next Business Day): In the event of a fault, the product is seen and problem determined Next Business Day. The service is only available within business hours (5x9). It does not include weekends and holidays. If he spare part is in stock, the faulty part exchange is carried out immediately. If not, then there is a 4-6 week waiting period upon order.		7x24 4h.Response: In the event of a fault, the product is seen and problem determined within 4 hours. Under the scope of services, 24 hour a day, 7 day a week service is provided and covers vacation days. If he spare part is in stock, the faulty part exchange is carried out immediately. If not, then there is a 4-6 week waiting period upon order. Due to a far wider range of spare parts in comparison with service No 1, the likelihood of obtaining from stock is higher.
	7x24 6h.CTR(Call to Repair): In case of failure repair is performed within 6 hours. Offers 7 day 24 hour service. Spare parts are kept in stock.		7x24 4h.Response Proactive: In addition to service No 2. performance and problem diagnosis reporting is prepared and forwarded in quarterly periods. Covers services such as system enhancements and pre diagnosis of problems. If the spare part is in stock, the faulty part exchange is carried out immediately. If not, then there is a 4-6 week waiting period upon order.
	7x24 6h.CTR Proactive(Call to Repair): In addition to service No 3. performance and problem diagnosis reporting is prepared and forwarded in quarterly periods. Covers services such as system enhancements and pre diagnosis of problems. A potential problem is pre diagnosed and change carried out.

Why do we, as Artı & Artı
Recommend HP Warranty Packet (Care Pack) Services?


Cost Advantage Allowing you to reduce costs, HP warranty package to suit your operation level to guarantee how your product can easily select whether to expand or extend.	Alternative Options The first product in providing prompts the standard warranty of your product, you can extend close to the end after a short time if you want or you have finished. Requested an extension of the warranty except in case of these options can be extended through private contracts still product warranty. According to your needs for your system room products HP Care Pack or HP contract agreements Packs can all support your processes Artı & Artı or leave and you can fully focus on your business.


Minimize Your Risks Extending the warranty of your products that you are using, the lower your exposure to hardware failures to a minimum. In this way, experience the advantages of working without dealing with issues such as inability to obtain faulty part, high service fees and supply period.	One Stop Service and Warranty Management The rooms have updated your system and leave the inventory life cycle of your products without any effort we exerted you report them. If this occurs, the risk of your products fail, the director just a phone call or an e-mail with a commitment period under the agreement to repair and the only partner Meet the pros and enjoy. Ensuring uninterrupted operation of your system, this service prevented Benefit from experienced job loss with Artı & Artı privileges.

HP Care Pack Privileges

Guarantee Customer Self Repair	HP Care Pack Services Customer Self Repair is Not Required
Protection against manufacturing defects	Increased work time duration and performance for services purchased in addition to warranty services
Intervention	Possibilities including faster intervention times
Does not cover accidents	Into the unit or on the involuntary liquid splashes, electrical surges, falls and other accidents covers.

Where does HP Care Pack Services Help?

Opportunity to be protected from loss of time and additional costs.

70–85% Additional IT assets allocated for cost support

59% Additional costs arising from increase in support costs of aged PCs

50% Technician costs

11–18% Work computers damaged in accidents

1,6 hours Average weekly PC downtime duration per employee

$84K–$108K Cost of lost time per hour due to IT based errors

30 minutes Time spend on average per employee on PC problems

On Site HP Hardware Support After Warranty Expiration
(Post Warranty)

• After-Care Pack warranty expiration in (Post Warranty CPE) in one-year extension each time we make a next business day onsite hardware support.

• More than one Post Warranty HP Care Pack cannot be obtained for a single hardware equipment. If it is desired to extend the period of service and purchase these services in the last 90 days of the current service period and subsequent post warranty services must be enabled.

• PW Care Pack extension of the expiry of the products standard warranty 3 months prior to the end of one month can take place within 120 days.

• Post Warranty cannot be bought with new hardware to extend the HP Care Pack warranty period. Together with the hardware, a specific HP Care Pack must be purchased in the desired period.

It offers customers the opportunity to: Extension of “about to expire” warranties or extension of warranty by increasing to next level.

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