Help Desk Management

In line with the growth of businesses, personnel employment and demands are increasing. Service providers measure their performance, improve quality of services, making it difficult for non-helpdesk and analysis to meet the demands of organizations.

Help desk management are not mentioned in the company or the company needs to meet without help desk management software are common with the situation.

Needs, demands, common problems, request to meet and resolve to time spent and personnel strength is more than enough technical staff cannot be measured, unnecessary additional purchases, maintenance and repair to the expenditure are made and services provided, quality cannot be measured.

Why
Help Desk Management?

For service quality continuity, the target for relevant businesses must be for Help Desk Management being carried out by way of software, the facilitation of support team personnel work by way of software, the categorization of requests and demands, their measurement, the measurement of personnel performance and the reporting of all transactions relating to the help desk management software.

For service quality continuity, the target for relevant businesses must be for Help Desk Management being carried out by way of software, the facilitation of support team personnel work by way of software, the categorization of requests and demands, their measurement, the measurement of personnel performance and the reporting of all transactions relating to the help desk management software.

Deskplus cloud-based ITIL v3 has been developed in accordance with the standard; error, and making the problem of demand management is a system that allows monitoring and reporting.

DeskPlus Help Desk Management System, by automating the existing Help desk processes, makes them scalable, analysable, reportable, controllable, and easier to administrate with less manpower and effort.

Created processes, procedures, fixed definitions (categorization), support groups, escalations and (change management), Notification and work quality measurement with flexible reporting, performance measurement (KPI) and job creation follow-up methodology is provided through DeskPlus.

DeskPlus Features

  • User Friendly Interface
  • Cloud-Based Structure
  • ITIL v3 Standards
  • Call Support
  • Inventory and Inventory External Call Management
  • Online Call Creation
  • SLA Management
  • Personnel Management
  • Staff Performance Evaluation (KPI)
  • Inventory Detail Views (with AssetPlus Integration )
  • Customizable Screens
  • Integration Ability (MS AD, HR Software, AssetPlus, ServicePlus etc.)
  • Announcements and To-Do List
  • Planned and Transaction-Based Email Information
  • Knowledge Bank
  • Flexible Reporting

Achievements

  • Improving Service Quality
  • Increasing Speed of Call Recording and Providing Time Savings
  • Maximum Benefit from minimum Manpower
  • Reduction of Manpower and User Errors
  • Measuring Of Work Carried Out
  • Pricing of Work
  • Improvement of Service Provision Ability within Scope of SLA
  • Service Quality Measurement
  • Instantaneous Reporting of Event, Change, Problem Management

DeskPlus ROI ( Return of Investment )

DeskPlus Help Desk Application Software to reduce support times while improving existing processes, support staff use to optimize by the service quality enhancements and fixes (time, personnel resources, materials, etc.) is to profit through minimization.


Reducing Inventory Costs

Number of faults tracking
Follow-up of products and user errors
Analysis of problems arising from batch products
Reducing maintenance-repair costs
With personnel job distribution and optimization, reduction of personnel expenses

Reducing Personnel Costs

Optimizing personnel resources
Reduction of overtime work and unnecessary personnel work
Effective use of staff

Reducing Maintenance Costs

Benefiting from the maintenance of inventory whose maintenance period is within the scope of the agreement.

Reporting

Instant, fast, and flexible reports can be retrieved
Performance Measurability (KPI)
Service cost measurement